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Date: Mon, 08 Apr 2024 18:44:54 +0000
From: "Bark.com" <support@barkcom.zendesk.com>
Reply-To: "Bark.com" <support+id7186903@barkcom.zendesk.com>
To: "Infiniti Bit Tech (s_3255641)" <info@infinitibittech.com>
Message-ID: <RNL3PL5V7GV_66143b26691bd_3a3aac333371_sprut@zendesk.com>
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Subject: [Request received] Bark.com - Credit Return Policy
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##- Please type your reply above this line -##=0D
=0D
----------------------------------------------=0D
=0D
Jake, 8 Apr 2024, 19:44 BST=0D
=0D
Hi there,=0D
=0D
Thank you for getting in touch.=0D
=0D
The following Credit Return Policy outlines the circumstances under which=
 we can investigate leads for a credit return:=0D
=0D
We ask all new customers to verify their mobile number when they place a =
request, so we do not return credits when a mobile number has been verifi=
ed.=0D
=0D
You=E2=80=99ll always see a verified badge on the lead when a customer ha=
s confirmed their number.=0D
=0D
 ![](https://s3-eu-west-1.amazonaws.com/bark-helpsite/wp-content/uploads/=
2020/09/07144456/Screen-Shot-2020-09-07-at-15.41.51-331x200.png)=0D
=0D
If a phone number has not been verified, then we will return credits imme=
diately if:=0D
=0D
=0D
- A phone number provided is invalid, for example if it says =E2=80=9Ccal=
ls are not being connected to this number=E2=80=9D=0D
- We can verify that the contact details provided are not for the person =
submitting the request=0D
=0D
We will not return credits in the following circumstances:=0D
=0D
=0D
- The mobile number has been verified=0D
- You make contact with a customer, but do not secure the job=0D
- The contact information is valid but the customer does not respond=0D
=0D
We can only investigate leads between the hours of 8am and 8pm, and you m=
ust also inform us of any issues relating to this policy within 14 days o=
f purchasing the lead.=0D
=0D
Kind regards,=0D
=0D
Jake=0D
=0D
--------------------------------=0D
This email is a service from Bark.com.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[RNL3PL-5V7GV]=

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table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
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h: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D=
"height: auto; line-height: 100%; outline: none; text-decoration: none; -=
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atar.png">            </td>                    <td width=3D"100%" style=3D=
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ly:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,san=
s-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top=
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                    <strong>Jake</strong> (Bark.com)                     =
                     </p>            <p style=3D"font-family:'Lucida Gran=
de','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-s=
ize: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding=
: 0; color:#bbbbbb;" dir=3D"ltr">              8 Apr 2024, 19:44 BST     =
       </p>                                    <div class=3D"zd-comment" =
dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"=
>Hi there,<br>&nbsp;<br>Thank you for getting in touch.<br>&nbsp;<br>The =
following Credit Return Policy outlines the circumstances under which we =
can investigate leads for a credit return:<br>&nbsp;<br>We ask all new cu=
stomers to verify their mobile number when they place a request, so we do=
 not return credits when a mobile number has been verified.<br>&nbsp;<br>=
You=E2=80=99ll always see a verified badge on the lead when a customer ha=
s confirmed their number.<br>&nbsp;<br><img style=3D"width: 331px; max-wi=
dth: 100%;" src=3D"https://s3-eu-west-1.amazonaws.com/bark-helpsite/wp-co=
ntent/uploads/2020/09/07144456/Screen-Shot-2020-09-07-at-15.41.51-331x200=
.png"><br>&nbsp;<br>If a phone number has not been verified, then we will=
 return credits immediately if:<br>&nbsp;<br><ul dir=3D"auto" style=3D"pa=
dding-left: 15px; list-style-type: disc; margin: 10px 0 15px 30px;"><li s=
tyle=3D"line-height: 22px; margin: 10px 0;">A phone number provided is in=
valid, for example if it says =E2=80=9Ccalls are not being connected to t=
his number=E2=80=9D</li><li style=3D"line-height: 22px; margin: 10px 0;">=
We can verify that the contact details provided are not for the person su=
bmitting the request</li></ul>&nbsp;<br>We will not return credits in the=
 following circumstances:<br>&nbsp;<br><ul dir=3D"auto" style=3D"padding-=
left: 15px; list-style-type: disc; margin: 10px 0 15px 30px;"><li style=3D=
"line-height: 22px; margin: 10px 0;">The mobile number has been verified<=
/li><li style=3D"line-height: 22px; margin: 10px 0;">You make contact wit=
h a customer, but do not secure the job</li><li style=3D"line-height: 22p=
x; margin: 10px 0;">The contact information is valid but the customer doe=
s not respond</li></ul>&nbsp;<br>We can only investigate leads between th=
e hours of 8am and 8pm, and you must also inform us of any issues relatin=
g to this policy within 14 days of purchasing the lead.<br>&nbsp;<br>Kind=
 regards,<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0;">Jake</p></div></div><p dir=3D"lt=
r">                      </p></td>        </tr>      </tbody></table>    =
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