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From: "Bark.com" <support@barkcom.zendesk.com>
Reply-To: "Bark.com" <support+id6833220@barkcom.zendesk.com>
To: "Infiniti Bit Tech (s_3255641)" <info@infinitibittech.com>
Message-ID: <1E79WLY6RVD_65bd68dd40c8c_5d41643673c5_sprut@zendesk.com>
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Subject: [Request received] Bark.com - Credit Return Policy
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##- Please type your reply above this line -##=0D
=0D
----------------------------------------------=0D
=0D
Elisha, 2 Feb 2024, 22:12 GMT=0D
=0D
Hi there,=0D
=0D
Thank you for getting in touch.=0D
=0D
The following Credit Return Policy outlines the circumstances under which=
 we can investigate leads for a credit return:=0D
=0D
We ask all new customers to verify their mobile number when they place a =
request, so we do not return credits when a mobile number has been verifi=
ed.=0D
=0D
You=E2=80=99ll always see a verified badge on the lead when a customer ha=
s confirmed their number.=0D
=0D
 ![](https://s3-eu-west-1.amazonaws.com/bark-helpsite/wp-content/uploads/=
2020/09/07144456/Screen-Shot-2020-09-07-at-15.41.51-331x200.png)=0D
=0D
If a phone number has not been verified, then we will return credits imme=
diately if:=0D
=0D
=0D
- A phone number provided is invalid, for example if it says =E2=80=9Ccal=
ls are not being connected to this number=E2=80=9D=0D
- We can verify that the contact details provided are not for the person =
submitting the request=0D
=0D
We will not return credits in the following circumstances:=0D
=0D
=0D
- The mobile number has been verified=0D
- You make contact with a customer, but do not secure the job=0D
- The contact information is valid but the customer does not respond=0D
=0D
We can only investigate leads between the hours of 8am and 8pm, and you m=
ust also inform us of any issues relating to this policy within 14 days o=
f purchasing the lead.=0D
=0D
Kind regards,=0D
=0D
Elisha=0D
=0D
--------------------------------=0D
This email is a service from Bark.com.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[1E79WL-Y6RVD]=

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icode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-hei=
ght: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" d=
ir=3D"ltr">                                                <strong>Elisha=
</strong> (Bark.com)                                          </p>       =
     <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucid=
a Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; ma=
rgin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"=
>              2 Feb 2024, 22:12 GMT            </p>                     =
               <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b=
2e2f; line-height: 22px; margin: 15px 0">Hi there,<br>&nbsp;<br>Thank you=
 for getting in touch.<br>&nbsp;<br>The following Credit Return Policy ou=
tlines the circumstances under which we can investigate leads for a credi=
t return:<br>&nbsp;<br>We ask all new customers to verify their mobile nu=
mber when they place a request, so we do not return credits when a mobile=
 number has been verified.<br>&nbsp;<br>You=E2=80=99ll always see a verif=
ied badge on the lead when a customer has confirmed their number.<br>&nbs=
p;<br><img style=3D"max-width: 100%; width: 331px" src=3D"https://s3-eu-w=
est-1.amazonaws.com/bark-helpsite/wp-content/uploads/2020/09/07144456/Scr=
een-Shot-2020-09-07-at-15.41.51-331x200.png"><br>&nbsp;<br>If a phone num=
ber has not been verified, then we will return credits immediately if:<br=
>&nbsp;<br><ul dir=3D"auto" style=3D"list-style-type: disc; margin: 10px =
0 15px 30px; padding-left: 15px"><li style=3D"line-height: 22px; margin: =
10px 0">A phone number provided is invalid, for example if it says =E2=80=
=9Ccalls are not being connected to this number=E2=80=9D</li><li style=3D=
"line-height: 22px; margin: 10px 0">We can verify that the contact detail=
s provided are not for the person submitting the request</li></ul>&nbsp;<=
br>We will not return credits in the following circumstances:<br>&nbsp;<b=
r><ul dir=3D"auto" style=3D"list-style-type: disc; margin: 10px 0 15px 30=
px; padding-left: 15px"><li style=3D"line-height: 22px; margin: 10px 0">T=
he mobile number has been verified</li><li style=3D"line-height: 22px; ma=
rgin: 10px 0">You make contact with a customer, but do not secure the job=
</li><li style=3D"line-height: 22px; margin: 10px 0">The contact informat=
ion is valid but the customer does not respond</li></ul>&nbsp;<br>We can =
only investigate leads between the hours of 8am and 8pm, and you must als=
o inform us of any issues relating to this policy within 14 days of purch=
asing the lead.<br>&nbsp;<br>Kind regards,<br><div class=3D"signature"><p=
 dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">=
Elisha</p></div></div><p dir=3D"ltr">                      </p></td>     =
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