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Date: Thu, 25 Apr 2024 15:32:29 +0000
From: "Bark.com" <support@barkcom.zendesk.com>
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To: "Infiniti Bit Tech (s_3255641)" <info@infinitibittech.com>
Message-ID: <KZMX3YDJMWM_662a778d6e318_423aac145323_sprut@zendesk.com>
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Subject: [Request received] Bark.com - Credit Return Policy
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##- Please type your reply above this line -##=0D
=0D
----------------------------------------------=0D
=0D
Lewis, 25 Apr 2024, 16:32 BST=0D
=0D
Hi there,=0D
=0D
Thank you for getting in touch.=0D
=0D
The following Credit Return Policy outlines the circumstances under which=
 we can investigate leads for a credit return:=0D
=0D
We ask new clients to verify their mobile numbers when they place a reque=
st, and we recommend prioritising leads with =E2=80=98Verified numbers=E2=
=80=99.=0D
=0D
Verified badges will appear next to the lead when a customer has confirme=
d their number.=0D
=0D
 ![](https://lh7-us.googleusercontent.com/iy-qOiQ-kudyH7r09iSY-nBs1zpTy3M=
mWtjEqPWr84ZlpE_VhGBb4XmfBZYc7KjRe2vB-vU06DOaB5L3ECiy04zsWkBX1CIo6iUu0N5G=
KNSLU9xkfZDqWchK3Rm8GJ9z4PTYYS9nG2j4ByOxiYvyb2E)=0D
=0D
If a phone number has not been verified, then we will return credits imme=
diately if:=0D
=0D
=0D
- A phone number provided is invalid; for example, if it says, =E2=80=9Cc=
alls are not being connected to this number.=E2=80=9D=0D
- We can verify that the contact details provided are not for the person =
submitting the request=0D
=0D
We will not return credits in the following circumstances:=0D
=0D
=0D
- The mobile number has been verified=0D
- You make contact with a client but do not secure the job=0D
- The contact information is valid, but the client does not respond=0D
=0D
We can only investigate leads between the hours of 8am and 8pm, and you m=
ust also inform us of any issues relating to this policy within 14 days o=
f purchasing the lead. We can investigate up to three leads over the phon=
e. However, we encourage professionals to report any issues by emailing t=
eam@bark.com with the name of the lead and the specific issue.=0D
=0D
If you have evidence to support your credit return claim, please email it=
 to us and ensure the customer=E2=80=99s contact details are visible with=
in the conversation. With any evidence sent, there is no need to call us =
- we action every email we receive.=0D
=0D
Best regards,=0D
=0D
Lewis=0D
=0D
--------------------------------=0D
This email is a service from Bark.com.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[KZMX3Y-DJMWM]=

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<html><head>=0D
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"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <=
table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>     =
                 <td valign=3D"top" style=3D"padding: 0 15px 0 15px; widt=
h: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D=
"height: auto; line-height: 100%; outline: none; text-decoration: none; -=
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src=3D"https://barkcom.zendesk.com/system/photos/9560241628060/Screenshot=
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th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">        =
                                        <strong>Lewis</strong> (Bark.com)=
                                          </p>            <p style=3D"fon=
t-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Taho=
ma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; m=
argin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              25 Ap=
r 2024, 16:32 BST            </p>                                    <div=
 class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: =
22px; margin: 15px 0;">Hi there,<br>&nbsp;<br>Thank you for getting in to=
uch.<br>&nbsp;<br>The following Credit Return Policy outlines the circums=
tances under which we can investigate leads for a credit return:<br>&nbsp=
;<br>We ask new clients to verify their mobile numbers when they place a =
request, and we recommend prioritising leads with =E2=80=98Verified numbe=
rs=E2=80=99.<br>&nbsp;<br>Verified badges will appear next to the lead wh=
en a customer has confirmed their number.<br>&nbsp;<br><img style=3D"widt=
h: 331px; max-width: 100%;" src=3D"https://lh7-us.googleusercontent.com/i=
y-qOiQ-kudyH7r09iSY-nBs1zpTy3MmWtjEqPWr84ZlpE_VhGBb4XmfBZYc7KjRe2vB-vU06D=
OaB5L3ECiy04zsWkBX1CIo6iUu0N5GKNSLU9xkfZDqWchK3Rm8GJ9z4PTYYS9nG2j4ByOxiYv=
yb2E"><br>&nbsp;<br>If a phone number has not been verified, then we will=
 return credits immediately if:<br>&nbsp;<br><ul dir=3D"auto" style=3D"pa=
dding-left: 15px; list-style-type: disc; margin: 10px 0 15px 30px;"><li s=
tyle=3D"line-height: 22px; margin: 10px 0;">A phone number provided is in=
valid; for example, if it says, =E2=80=9Ccalls are not being connected to=
 this number.=E2=80=9D</li><li style=3D"line-height: 22px; margin: 10px 0=
;">We can verify that the contact details provided are not for the person=
 submitting the request</li></ul>&nbsp;<br>We will not return credits in =
the following circumstances:<br>&nbsp;<br><ul dir=3D"auto" style=3D"paddi=
ng-left: 15px; list-style-type: disc; margin: 10px 0 15px 30px;"><li styl=
e=3D"line-height: 22px; margin: 10px 0;">The mobile number has been verif=
ied</li><li style=3D"line-height: 22px; margin: 10px 0;">You make contact=
 with a client but do not secure the job</li><li style=3D"line-height: 22=
px; margin: 10px 0;">The contact information is valid, but the client doe=
s not respond</li></ul>&nbsp;<br>We can only investigate leads between th=
e hours of 8am and 8pm, and you must also inform us of any issues relatin=
g to this policy within 14 days of purchasing the lead. We can investigat=
e up to three leads over the phone. However, we encourage professionals t=
o report any issues by emailing <a href=3D"mailto:team@bark.com" rel=3D"n=
oreferrer">team@bark.com</a> with the name of the lead and the specific i=
ssue.<br>&nbsp;<br>If you have evidence to support your credit return cla=
im, please email it to us and ensure the customer=E2=80=99s contact detai=
ls are visible within the conversation. With any evidence sent, there is =
no need to call us - we action every email we receive.<br>&nbsp;<br>Best =
regards,<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e=
2f; line-height: 22px; margin: 15px 0;">Lewis</p></div></div><p dir=3D"lt=
r">                      </p></td>        </tr>      </tbody></table>    =
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