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From: "Zoom" <no-reply@zoom.us>
To: <makwilson@infinitibittech.com>
Subject: [Urgent Message From Zoom] Take Action to Continue using SMS/MMS
Date: Mon, 17 Jun 2024 12:48:53 -0600
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Dear Valued Customer,

We are reaching out to remind you that we have pushed the start date for the blocking of SMS and MMS for non-10DLC Compliant accounts to the below dates: 

Soft Enforcement Date: June 18th, 2024, at 8 a.m. PT
Who will be blocked:
Customers who create a net-new campaign after this date will be blocked until the campaign is fully approved 
Customers who have a Rejected campaign for prohibited use cases or disallowed messaging categories
Customers who use SMS/MMS and have not created/submitted any 10DLC Campaigns

Who will not blocked temporarily:
Customers who have a Pending campaign submitted
Customers with fully Approved campaigns
Customers with a Rejected campaign for reasons other than prohibited /disallowed messaging categories who have not yet resubmitted their campaign

Final Enforcement Date: July 10th, 2024, at 8 a.m. PT
All customers without a fully approved campaign by this date will be blocked from using SMS and MMS. 

Please take action as soon as possible so you are not impacted by the upcoming block.

We are pleased to invite you to a webinar (https://click.zoom.us/e/84442/Qce4kb0JlsDHw-kl9ehrAFByfZuL6w/c5dvxb/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk) hosted by our 10DLC team on Thursday, June 20th at 1 PM PT. This session will address any questions you may have regarding 10DLC registration, and we highly encourage your attendance. Please note that while we will provide information and answer questions, we will not be offering specific advice on registration.

As a reminder, if you…
Have a campaign in a Pending state:  Zoom is working to speed up the approval. You will receive an email as soon as the campaign is approved. Make sure that your numbers are added to the campaign after the approval and ahead of the new enforcement date.
Have a campaign in the Rejected state: Double check that your privacy policy and SMS disclosures are updated per the 10DLC registration checklist (https://click.zoom.us/e/84442/m-kb-sysparm-article-KB0010208/c5dvxf/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk). Please note that certain types of prohibited content will not be approved. Details on prohibited content types can be found here (https://click.zoom.us/e/84442/m-kb-sysparm-article-KB0057925/c5dvxj/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk).
Need more than 48 phone numbers added to a single campaign: Create a support ticket with Zoom to bump up the capacity of the campaign. Please note that this process (https://click.zoom.us/e/84442/6-h-01GW7Q88SNGMTD797SJGEC0YTX/c5dvxm/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk) can take up to 2 weeks to complete and can only be completed for campaigns that are in an Approved status.
Have approved campaigns but are experiencing failed messages: Ensure that all numbers are added to the campaign and the message capability is set to enabled and messaging verification status is verified. Please see this article (https://click.zoom.us/e/84442/6-h-67174528728631715024297217/c5dvxq/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk) for details on checking verification status.

Zoom Contact Center Admins can view SMS engagements that are auto-closed due to 10DLC rules by following these steps (https://click.zoom.us/e/84442/6-h-22541669617211716384918635/c5dvxt/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk).

Please note: 
Canada-to-Canada messaging will be exempted from this 10DLC requirement (however, regulations and requirements may be subject to change over time). 
Canada-to-U.S. messaging is included in the scope of the above requirement of 10DLC registration. 

If you have already received approval for the 10DLC registration and assigned all numbers to the campaign, you can ignore this message.

For more information on 10DLC registration, please visit our support site (https://click.zoom.us/e/84442/m-kb-sysparm-article-KB0059336/c5dvxx/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk). If you need assistance, please reach out to our Support Team (https://click.zoom.us/e/84442/hc-en-contact-id-contact-us/c5dvy1/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk).


Team Zoom
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										<tbody><!-- === [Row] Title === --><!-- === [Row] Optional Sub-title === --><!-- === [Row] Body text === -->
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												<td style="font-family: Inter, 'Helvetica Neue', Arial, sans-serif; font-weight: 400; font-size:16px; line-height:24px; color: #10134A; text-align: left;padding: 10px 0;" class=""><p style="line-height:1.38">Dear Valued Customer,&nbsp;<br>
<br>
We are reaching out to remind you that we have pushed the start date for the blocking of SMS and MMS for non-10DLC Compliant accounts to the below dates:&nbsp;<br>
<br>
<u><strong>Soft Enforcement Date: June 18th, 2024, at 8 a.m. PT</strong></u><br>
<br>
Who will be blocked:</p>

<ul>
	<li style="line-height: 1.38;">Customers who create a net-new campaign after this date will be blocked until the campaign is fully approved&nbsp;</li>
	<li style="line-height: 1.38;">Customers who have a Rejected campaign for prohibited use cases or disallowed messaging categories</li>
	<li style="line-height: 1.38;">Customers who use SMS/MMS and have not created/submitted any 10DLC Campaigns</li>
</ul>

<p style="line-height:1.38">Who will not blocked temporarily:</p>

<ul>
	<li style="line-height: 1.38;">Customers who have a Pending campaign submitted</li>
	<li style="line-height: 1.38;">Customers with fully Approved campaigns</li>
	<li style="line-height: 1.38;">Customers with a Rejected campaign for reasons other than prohibited /disallowed messaging categories who have not yet resubmitted their campaign</li>
</ul>

<p style="line-height:1.38"><u><strong>Final Enforcement Date: July 10th, 2024, at 8 a.m. PT</strong></u></p>

<ul>
	<li style="line-height: 1.38;"><strong>All customers without a fully approved campaign by this date will be blocked from using SMS and MMS.&nbsp;</strong></li>
</ul>

<p style="line-height:1.38">Please take action as soon as possible so you are not impacted by the upcoming block.<br>
<br>
We are pleased to invite you to a <strong><a href="https://click.zoom.us/e/84442/Qce4kb0JlsDHw-kl9ehrAFByfZuL6w/c5dvxb/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk" style="color:#0b5cff;">webinar</a>&nbsp;</strong>hosted by our 10DLC team on <strong>Thursday, June 20th at 1 PM PT</strong>. This session will address any questions you may have regarding 10DLC registration, and we <strong>highly encourage your attendance</strong>. Please note that while we will provide information and answer questions, we will not be offering specific advice on registration.</p>
As a reminder, if you…

<ul>
	<li><strong>Have a campaign in a Pending state:</strong> Zoom is working to speed up the approval. You will receive an email as soon as the campaign is approved. Make sure that your numbers are added to the campaign after the approval and ahead of the new enforcement date.</li>
	<li><strong>Have a campaign in the Rejected state:</strong> Double check that your privacy policy and SMS disclosures are updated per the <strong><a href="https://click.zoom.us/e/84442/m-kb-sysparm-article-KB0010208/c5dvxf/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk" style="color:#0b5cff;">10DLC registration checklist</a></strong>.&nbsp;Please note that certain types of prohibited content will <em>not</em> be approved. Details on prohibited content types can be found <strong><a href="https://click.zoom.us/e/84442/m-kb-sysparm-article-KB0057925/c5dvxj/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk" style="color:#0b5cff;">here</a></strong>.</li>
	<li><strong>Need more than 48 phone numbers added to a single campaign: </strong>Create a support ticket with Zoom to bump up the capacity of the campaign. Please note that <strong><a href="https://click.zoom.us/e/84442/6-h-01GW7Q88SNGMTD797SJGEC0YTX/c5dvxm/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk" style="color:#0b5cff;">this process</a></strong> can take up to 2 weeks to complete and can only be completed for campaigns that are in an Approved status.</li>
	<li><strong>Have approved campaigns but are experiencing failed messages:</strong> Ensure that all numbers are added to the campaign and the message capability is set to enabled and messaging verification status is verified.&nbsp;Please see <strong><a href="https://click.zoom.us/e/84442/6-h-67174528728631715024297217/c5dvxq/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk" style="color:#0b5cff;">this article</a></strong> for details on checking verification status.</li>
</ul>

<p>Zoom Contact Center Admins can view SMS engagements that are auto-closed due to 10DLC rules by following <a href="https://click.zoom.us/e/84442/6-h-22541669617211716384918635/c5dvxt/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk" style="color:#0b5cff;"><strong>these steps</strong></a>.<br>
<br>
Please note:&nbsp;</p>

<ul>
	<li>Canada-to-Canada messaging will be exempted from this 10DLC requirement (however, regulations and requirements may be subject to change over time).&nbsp;</li>
	<li>Canada-to-U.S. messaging is included in the scope of the above requirement of 10DLC registration.&nbsp;</li>
</ul>

<p>If you have already received approval for the 10DLC registration and assigned all numbers to the campaign, you can ignore this message.<br>
<br>
For more information on 10DLC registration, please visit our <strong><a href="https://click.zoom.us/e/84442/m-kb-sysparm-article-KB0059336/c5dvxx/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk" style="text-decoration:underline;color:#0b5cff;">support site</a></strong>.&nbsp;If you need assistance, please reach out to our <strong><a href="https://click.zoom.us/e/84442/hc-en-contact-id-contact-us/c5dvy1/5491834449/h/U_sjajwOYJXJwVroqtbFwge7V_GEmexTC4DKFroR4yk" style="color:#0b5cff;">Support Team</a></strong>.</p>

<p>Team Zoom</p>
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