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From: "Zoom" <no-reply@zoom.us>
To: <makwilson@infinitibittech.com>
Subject: FINAL NOTICE: 10DLC Registration Enforcement
Date: Tue, 28 May 2024 11:42:22 -0600
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Dear Valued Customer,

Starting May 31, 2024, all US and Canada toll and virtual service phone numbers used for SMS/MMS within both the Zoom Phone and Zoom Contact Center services must adhere to industry standards and legal requirements by being included in an approved 10DLC campaign to continue sending SMS/MMS. Failure to comply with this industry and legal requirement will result in the inability to send SMS/MMS messages. You will no longer be able to send SMS/MMS if one of the below is applicable to you:
- If you are awaiting approval of an existing campaign and have not been able to assign numbers to a 10DLC campaign.
- If you are trying to send messages from numbers that are not a part of an approved 10DLC campaign.
- If you have acquired new numbers and not assigned them to a 10DLC campaign. 
- If you have not created your 10DLC Brand and Campaign.

To check the registration status of your phone numbers, navigate to the Phone Numbers section of your Zoom Phone or Zoom Contact Center web portal and review the Messaging Verification Status. Any number that uses SMS/MMS will need to have the status of “Verified” on or before the May 31 deadline in order to continue using SMS/MMS. 

Please note: 
- Canada-to-Canada messaging will be exempted from this 10DLC requirement (however, regulations and requirements may be subject to change over time). 
- Canada-to-US messaging is included in the scope of the above requirement of 10DLC registration. 

If you have already completed 10DLC registration and assigned your numbers to the 10DLC campaign, you can ignore this message.

Zoom Contact Center Admins can view SMS engagements auto-closed due to 10DLC rules by following steps in this article (https://click.zoom.us/e/84442/6-h-22541669617211716384918635/c5dfw4/5454568857/h/RAj9cKf4LKen0oFi6lQEZVEX3ti0fsEEJ6r_XxoFsuQ).

For more information on 10DLC registration, please visit our support site (https://click.zoom.us/e/84442/m-kb-sysparm-article-KB0059336/c5dfw7/5454568857/h/RAj9cKf4LKen0oFi6lQEZVEX3ti0fsEEJ6r_XxoFsuQ). 

Team Zoom
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Visit zoom.us
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‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿ ͏ ‌ &nbsp;   ﻿</div>
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												<p style="line-height:1.38">Dear Valued Customer,</p>

												<p>Starting May 31, 2024, all US and Canada toll and virtual service phone numbers used for SMS/MMS within both the Zoom Phone and Zoom Contact Center services must adhere to industry standards and legal requirements by being included in an approved 10DLC campaign to continue sending SMS/MMS. Failure to comply with this industry and legal requirement will result in the inability to send SMS/MMS messages. You will no longer be able to send SMS/MMS if one of the below is applicable to you:</p>

												<ol>
													<li>If you are awaiting approval of an existing campaign and have not been able to assign numbers to a 10DLC campaign.</li>
													<li>If you are trying to send messages from numbers that are not a part of an approved 10DLC campaign.</li>
													<li>If you have acquired new numbers and not assigned them to a 10DLC campaign.&nbsp;</li>
													<li>If you have not created your 10DLC Brand and Campaign.</li>
												</ol>

												<p>To check the registration status of your phone numbers, navigate to the Phone Numbers section of your Zoom Phone or Zoom Contact Center web portal and review the Messaging Verification Status. Any number that uses SMS/MMS will need to have the status of “Verified” on or before the May 31 deadline in order to continue using SMS/MMS.&nbsp;</p>

												<p>Please note:&nbsp;</p>

												<ul>
													<li>Canada-to-Canada messaging will be exempted from this 10DLC requirement (however, regulations and requirements may be subject to change over time).&nbsp;</li>
													<li>Canada-to-US messaging is included in the scope of the above requirement of 10DLC registration.&nbsp;</li>
												</ul>

												<p>If you have already completed 10DLC registration and assigned your numbers to the 10DLC campaign, you can ignore this message.</p>

												<p>Zoom Contact Center Admins can view SMS engagements auto-closed due to 10DLC rules by following steps in <strong><a href="https://click.zoom.us/e/84442/6-h-22541669617211716384918635/c5dfw4/5454568857/h/RAj9cKf4LKen0oFi6lQEZVEX3ti0fsEEJ6r_XxoFsuQ" style="text-decoration:underline;color:#0b5cff;">this article</a></strong>.</p>

												<p>For more information on 10DLC registration, please visit our <strong><a href="https://click.zoom.us/e/84442/m-kb-sysparm-article-KB0059336/c5dfw7/5454568857/h/RAj9cKf4LKen0oFi6lQEZVEX3ti0fsEEJ6r_XxoFsuQ" style="text-decoration:underline;color:#0b5cff;">support site</a></strong>.&nbsp;</p>

												<p>Team Zoom</p>
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src="https://click.zoom.us/social-linkedin-circle-white" style="border-width:0;-ms-interpolation-mode:bicubic;height:35px;max-height:35px!important;width:auto;display:inline-block;margin: 0 auto;"></a><a href="https://click.zoom.us/e/84442/zoom-/c5dfwj/5454568857/h/RAj9cKf4LKen0oFi6lQEZVEX3ti0fsEEJ6r_XxoFsuQ" style="text-decoration: none;" target="_blank"><img alt="Instagram" height="35" src="https://click.zoom.us/social-instagram-circle-white" style="border-width:0;-ms-interpolation-mode:bicubic;height:35px;max-height:35px!important;width:auto;display:inline-block;margin: 0 auto;"></a><a href="https://click.zoom.us/e/84442/2024-05-28/c5dfwm/5454568857/h/RAj9cKf4LKen0oFi6lQEZVEX3ti0fsEEJ6r_XxoFsuQ" style="text-decoration: none;" target="_blank"><img alt="Blog" height="35" src="https://click.zoom.us/social-blog-circle-white"
style="border-width:0;-ms-interpolation-mode:bicubic;height:35px;max-height:35px!important;width:auto;display:inline-block;margin: 0 auto;"></a></td>
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												<a href="tel:18887999666" style="color: #B6B6C2; text-decoration: none;" target="blank">1-888-799-9666</a><br>
												<a href="https://click.zoom.us/e/84442/DcvegDXGZPGQN2X16/c5dfwt/5454568857/h/RAj9cKf4LKen0oFi6lQEZVEX3ti0fsEEJ6r_XxoFsuQ" style="color: #B6B6C2; text-decoration: none;" target="blank">55 Almaden Blvd., San Jose, CA 95113</a><br>
												© 2024 Zoom - All Rights&nbsp;Reserved.</td>
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