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Date: Thu, 04 Apr 2024 22:45:35 +0000
From: "Bark.com" <support@barkcom.zendesk.com>
Reply-To: "Bark.com" <support+id7169471@barkcom.zendesk.com>
To: "Infiniti Bit Tech (s_3255641)" <info@infinitibittech.com>
Message-ID: <1MK2M25VZWE_660f2d8fc19f0_3e3a981501852_sprut@zendesk.com>
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Subject: [Request received] Bark.com - Credit Return Policy
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##- Please type your reply above this line -##=0D
=0D
----------------------------------------------=0D
=0D
Mitko, 4 Apr 2024, 23:45 BST=0D
=0D
Hi there,=0D
=0D
Thank you for getting in touch.=0D
=0D
The following Credit Return Policy outlines the circumstances under which=
 we can investigate leads for a credit return:=0D
=0D
We ask all new customers to verify their mobile number when they place a =
request, so we do not return credits when a mobile number has been verifi=
ed.=0D
=0D
You=E2=80=99ll always see a verified badge on the lead when a customer ha=
s confirmed their number.=0D
=0D
 ![](https://s3-eu-west-1.amazonaws.com/bark-helpsite/wp-content/uploads/=
2020/09/07144456/Screen-Shot-2020-09-07-at-15.41.51-331x200.png)=0D
=0D
If a phone number has not been verified, then we will return credits imme=
diately if:=0D
=0D
=0D
- A phone number provided is invalid, for example if it says =E2=80=9Ccal=
ls are not being connected to this number=E2=80=9D=0D
- We can verify that the contact details provided are not for the person =
submitting the request=0D
=0D
We will not return credits in the following circumstances:=0D
=0D
=0D
- The mobile number has been verified=0D
- You make contact with a customer, but do not secure the job=0D
- The contact information is valid but the customer does not respond=0D
=0D
We can only investigate leads between the hours of 8am and 8pm, and you m=
ust also inform us of any issues relating to this policy within 14 days o=
f purchasing the lead.=0D
=0D
Kind regards,=0D
=0D
Dimitar=0D
=0D
--------------------------------=0D
This email is a service from Bark.com.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[1MK2M2-5VZWE]=

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<html><head>=0D
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ing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D=
"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <=
table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
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h: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D=
"height: auto; line-height: 100%; outline: none; text-decoration: none; -=
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src=3D"https://barkcom.zendesk.com/system/photos/7871903920796/Screenshot=
_2023-02-24_at_13.57.34.png">            </td>                    <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">        =
                                        <strong>Mitko</strong> (Bark.com)=
                                          </p>            <p style=3D"fon=
t-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Taho=
ma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; m=
argin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              4 Apr=
 2024, 23:45 BST            </p>                                    <div =
class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 2=
2px; margin: 15px 0;">Hi there,<br>&nbsp;<br>Thank you for getting in tou=
ch.<br>&nbsp;<br>The following Credit Return Policy outlines the circumst=
ances under which we can investigate leads for a credit return:<br>&nbsp;=
<br>We ask all new customers to verify their mobile number when they plac=
e a request, so we do not return credits when a mobile number has been ve=
rified.<br>&nbsp;<br>You=E2=80=99ll always see a verified badge on the le=
ad when a customer has confirmed their number.<br>&nbsp;<br><img style=3D=
"width: 331px; max-width: 100%;" src=3D"https://s3-eu-west-1.amazonaws.co=
m/bark-helpsite/wp-content/uploads/2020/09/07144456/Screen-Shot-2020-09-0=
7-at-15.41.51-331x200.png"><br>&nbsp;<br>If a phone number has not been v=
erified, then we will return credits immediately if:<br>&nbsp;<br><ul dir=
=3D"auto" style=3D"padding-left: 15px; list-style-type: disc; margin: 10p=
x 0 15px 30px;"><li style=3D"line-height: 22px; margin: 10px 0;">A phone =
number provided is invalid, for example if it says =E2=80=9Ccalls are not=
 being connected to this number=E2=80=9D</li><li style=3D"line-height: 22=
px; margin: 10px 0;">We can verify that the contact details provided are =
not for the person submitting the request</li></ul>&nbsp;<br>We will not =
return credits in the following circumstances:<br>&nbsp;<br><ul dir=3D"au=
to" style=3D"padding-left: 15px; list-style-type: disc; margin: 10px 0 15=
px 30px;"><li style=3D"line-height: 22px; margin: 10px 0;">The mobile num=
ber has been verified</li><li style=3D"line-height: 22px; margin: 10px 0;=
">You make contact with a customer, but do not secure the job</li><li sty=
le=3D"line-height: 22px; margin: 10px 0;">The contact information is vali=
d but the customer does not respond</li></ul>&nbsp;<br>We can only invest=
igate leads between the hours of 8am and 8pm, and you must also inform us=
 of any issues relating to this policy within 14 days of purchasing the l=
ead.<br>&nbsp;<br>Kind regards,<br><div class=3D"signature"><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Dimitar</p=
></div></div><p dir=3D"ltr">                      </p></td>        </tr> =
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